Hotel vacature: Administratie, Management

Executive Office Trainee

Hotel vacature van: Hilton Amsterdam Airport Schiphol
Locatie: 1118 BN Luchthaven Schiphol, Noord-Holland
Type horeca bedrijf: Hotel
Dienstverband: Stage, Afstudeer Opdracht
Referentie nr.: 17087
Geplaatst op: 04-05-2017

Algemene informatie

Executive Office Trainee
We are looking for an enthusiastic Bachelor agree level intern who would like to complete his/her graduate internship within our Executive Department. An Executive Office Trainee with Hilton Hotels & Resorts provides the first impression for our guests to contribute to an overall exceptional experience.

As the Executive Office Trainee, you will work closely with the guests and managers within the hotel. You will assist with enquiries, arrivals and departures of VIP guests, long stay guests and/or others who are in the lobby. You will be up to date on all events within the hotel and ensure an unforgettable stay for all our guests.

 

 

 

What will it be like to work for this brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

 

What will I be doing?
An Executive Office Trainee is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 

  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage with Guests and provide general assistance
  • Manage, record, and promptly resolve  all Guest Complaints
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are appliedStay up to date with all hotel products, services, policies and emergency procedures
  • Monitor guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Help out in operational departments whenever busy
  • Follow up on guest correspondence on social media and review websites
  • Organizing internal and external events

 

Profiel

What are we looking for?

 

  • Student of Hotel/ Tourism Management at a Bachelor degree level
  • Calm, efficient and the ability to work well under pressure
  • Exceptional communication skills
  • Fluent in English and preferably Dutch
  • Flexible in working different shifts (weekdays and weekend)
  • A passion for delivering exceptional  guest service

Overige informatie

Other information
Hilton Amsterdam Airport Schiphol uses a system of team coaches who are responsible for on the job training of interns and new employees. During the internship you have a team buddy who will help you map out your personal development. Also you can make use of cross exposures in agreement with your superior if you would like to know more about other departments as well.

 

During the first half of your internship you will be invited to the Hilton New Team Member Orientation and the Your Guest Experience Program. In April and November we will organize a Trainee Exchange to another Hilton Hotel for all interns. Trainees also have the ability to make use of all regular trainings and workshops within the Training & Development guidelines of Hilton Schiphol. Besides you will have access to the online Hilton University by an e-learning license. All means to develop yourself!

 

Bedrijfscontact gegevens

Bedrijf: Hilton Amsterdam Airport Schiphol
Contact persoon/ afdeling: Marlies Heidema
Adres: Schiphol Boulevard 701
1118 BN Luchthaven Schiphol, Noord-Holland
Telefoon: 020-7104046
Website: www.hiltonworldwide.com

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'Hilton Amsterdam Airport Schiphol'
t.a.v. Marlies Heidema
Schiphol Boulevard 701, 1118 BN Luchthaven Schiphol, Noord-Holland

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Telefoon: 020-7104046