Hotel Vacature: Bediening, bar, F&B

Assistant Starbucks Store Manager


  • Hotel vacatures van: DoubleTree by Hilton Amsterdam Centraal Station
  • Standplaats: Oosterdoksstraat 4, 1011 DK Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 127
  • Dienstverband: Fulltime baan
  • Functie categorie: Bediening, bar, F&B
  • Referentie nr: 14237
  • Geplaatst op: 02-12-2019

Algemene informatie


Dit is een prachtige kans om deel uit te maken van DoubleTree by Hilton Amsterdam Centraal Station.  


Gelegen in het hart van het historische stadscentrum, pal naast het Centraal Station, biedt het moderne DoubleTree by Hilton Amsterdam Centraal Station prachtige uitzichten en buitengewone service.


Het hotel bestaat uit 557 stijlvolle kamers, inclusief 48 fantastische suites en 3 daktuinen. City Café, Eastwood, Lobby Bar, Executive Lounge en onze Starbucks zijn geweldige hot spots in de stad. De eerste verdieping biedt uitgebreide vergader en evenement mogelijkheden met 15 flexibele zalen.


SkyLounge Amsterdam met rooftop terras, op de hoogste verdieping van het hotel, is een stijlvolle ontmoetingsplaats met baristas, cocktail experts en dagelijks een DJ. Vanaf de rooftop kunnen gasten genieten van een adembenemend 360-graden uitzicht over de historische stad, Amsterdam.



This Starbucks is based within the Hotel DoubleTree by Hilton Amsterdam Centraal Station.


As Assistant Starbucks Store Manager  you contribute to Starbucks success by assisting the store manager in executing store operations. This job assists and supervises a team to create and maintain the Starbucks Experience for our customers and partners. You will be responsible for modeling and acting in accordance with Starbucks guiding principles.


Summary of Key Responsibilities


Responsibilities and essential job functions include but are not limited to the



  • Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

  • Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks. Maintains and models a calm demeanour during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team.

  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

  • Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.

  • Maintains regular and consistent attendance and punctuality.

  • Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service.

  • Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage.

  • Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement.




Summary of Experience


  • Progressively responsible retail experience                                                   2 years

  • Customer service experience in a retail or restaurant environment         1 year

  • Experience in directing the work of others



Required Knowledge, Skills and Abilities



  • Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectationsAbility to use discretion in providing direction to others

  • Effective oral communication skills

  • Knowledge of the retail environment

  • Strong interpersonal skills

  • Strong problem-solving skills

  • Team-building skills

  • Ability to work in a fast-paced and changing environment

  • Ability to deliver excellent customer service


Core Compentencies


Puts the customer first


Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.


Works well with others


Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.


Leads courageously


Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.


Develops continuously


Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.


Achieves results


Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.      




Other information


“DoubleTree by Hilton Amsterdam Centraal Station is an authorized licensee of Starbucks Coffee Company EMEA B.V., and is solely responsible for its employment.”



  • Hotel vacatures van: DoubleTree by Hilton Amsterdam Centraal Station
  • Contact persoon / afdeling: Jennifer Seib
  • Adres: Oosterdoksstraat 4
    1011 DK Amsterdam, Noord-Holland
  • Telefoonnummer: +31 (0)20 5300800
  • Website:
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