Hotel vacature: Housekeeping, Management

Housekeeping Team Leader

Hotel vacature van: Park Plaza Victoria Amsterdam
Locatie: 1012 LG Amsterdam, Noord-Holland
Type horeca bedrijf: Hotel
Dienstverband: Fulltime baan
Referentie nr.: 14823
Geplaatst op: 13-02-2017

Algemene informatie

Are you ready for a new challenge?
We are looking for a passionate and enthusiastic Housekeeping Team Leader who is a committed teamplayer and an asset for the hotel.
Do you have a passionate approach, are you flexible and service-minded?
Then send us your CV and letter of motivation! 
Main tasks and responsibilities

Profiel

Responsibilities
- Managing and inspiring housekeeping team members to ensure the highest in standards of
cleanliness throughout the hotel and public areas.
- Actively engaging in your own personal development to benefit the business and improving your
personal skills.
- Keeps self updated on available rooms, including maintenance and early/late check-ins and check
outs; communicates information to room attendants.
- Supervises the daily activities of the housekeeping staff.
- Checks ‘in house’ or ‘ stay over’ rooms.
- To assist the executive housekeeper in different activities.
- Keep in close contact with the external housekeeping partner and the external laundry partner.
 
Primary duties
- To consistently offer professional, attentive and friendly service to our guests and colleagues alike.
- To ensure a high level of general knowledge of housekeeping techniques, equipment, tools and items
used in the housekeeping department.
- To train and coach team members in a systematic, professional and creative way to ensure that
service standards are consistently achieved.
- Follow all PPHE procedures to deliver outstanding service to our guests.
- Set up work schedules and monitor fulfillment.
 
Guest service
- Ensuring that guest receive the levels of service expected of the hotel by creating an environment
where everyone in the team is focused on connecting with our guests.
- Proactively interact with our guests.
- To anticipate on guests needs wherever possible, and to take action to enhance guest satisfaction.
 
Health and safety
- To have extensive knowledge of the hotel and the company’s security and health & safety procedures.
- To exercise care, attention and caution in dealing with guests, colleagues and hotel property.
- To have full knowledge of your department’s risk assessments, ensuring that all team members are
fully aware of these risks.
- Manage all employees to live up to safety, ARBO, HACCP regulations and work – and presentation
methods.

Background / Experience / Knowledge / SkillsEssential

    • A background in the Housekeeping
    • HBO/ MBO graduated
    • Desirable

 

    • Experience in the hotel industry
    • Experience with different cultures (norms, values, habits. 
    • Competencies
      Essential
      A good level of performance in the following competencies...Personal Behaviour

 

    • Energy
    • Enthusiasm
    • Entrepreneurial spirit
    • Inter Personal / Relational Behaviour

 

    • Communication skills, vocal and administration
    • Teamplayer
    •  Management Behaviour

 

    • The ability to inspire teams to excel in creating the ultimate guest experience
    •  Qualifications & Training
      Essential

 

    • BHV certificate
    • Social Hygiene
    • English & Dutch language skills required
    • Desirable

 

  • To be open to be present at trainings provided by the PPHE Hotel Group (development possibilities)
     

Bedrijfscontact gegevens

Bedrijf: Park Plaza Victoria Amsterdam
Contact persoon/ afdeling: Christina Bechay
Adres: Damrak 1-5
1012 LG Amsterdam, Noord-Holland
Telefoon: 020-5240634
Website: www.pphe.com

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Stuur je brief met C.V. naar:
'Park Plaza Victoria Amsterdam'
t.a.v. Christina Bechay
Damrak 1-5, 1012 LG Amsterdam, Noord-Holland

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E-mail Per email
Telefoon: 020-5240634