Hotel vacature: Management, Receptionist(e) Front Office

Stage Duty Management

Hotel vacature van: Element Amsterdam Hotel
Locatie: 1082 LD Amsterdam, Noord-Holland
Type horeca bedrijf: Hotel
Dienstverband: Afstudeer Opdracht, Stage
Referentie nr.: 17600
Geplaatst op: 19-10-2016

Algemene informatie

As Duty Trainee you are part of the Rooms Division department with the main focus on the operations of the Front Desk and Guest Relations but you will also be responsible for handling of guest complaints and guest requests of the F&B departments.

To get sufficient knowledge of all departments in the hotel you will follow an intensive cross training program at the beginning of your internship. Eventually you will be able to run your own MOD shifts on a daily basis.


o Ensure all guests are welcomed and served in a courteous and professional manner executing all Element hotels brand standards during the  process.
o Act as the first line of contact for all guest complaints or issues.
o Solve different kinds of problems that arise in departments.
o Assist the front office team with all kinds of guest services requests.
o Coordinating the best possible service for our VIP guests, in accordance with our Element Amsterdam’s VIP scheme.
o Doing control rounds through the hotels public areas, back of house areas and guest rooms.
o Central role within emergency situations. You are the coordinator when a fire alarm goes off.
o Follow prescribed safety procedures for personnel and equipment by the company and ARBO
o Perform all duties required as Fire & Emergency Response Team.
o Ongoing responsibility to assure the element hotels Service culture is maintained.
o Ensure all quality standards are complied with and that policies and procedures are consistently applied.
o Assist department heads in coordinating hotel operations with other departments in order to facilitate increased levels of communication  and guest satisfaction.
o Compile the daily MOD report.
o Making sure that the cash register is done correctly after closing according the procedures set by the Element Amsterdam Hotel
o Contribute to a fun and comfortable working environment.
o Drive product quality and operate as the “best in class” in your role.
o You work in an environmental friendly way as much as possible and you initiate the implementation of green initiatives in order to meet  the company’s sustainability goals.
o Provide support where necessary for other colleagues.
o Participating in the multi-skilling program.
o Attend training if desired.
o Performing any other tasks which may be reasonably expected of you in our hotel.
o Actively train in fire prevention, environmental health and safety, and engineering systems. Attend all meetings regarding hotel   operations: department, fire, safety, health, quality improvement.
o Attend morning property walks as required.

Technical knowledge, skills & abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

o Must be able to speak, read, write and understand Dutch & English.
o Requires good communication skills, both verbal and written.
o Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision and taking   ownership is crucial.


o Hands-on
o Emotional Intelligent
o Real teamplayer
o Strong collaboration skills
o Strong communication skills
o Extremely guest oriented
o Creative
o Pro-active
o Independant
o Assertive
o Strong organizational skills
o Flexible
o Resistant to stress
o Well groomed

Overige informatie

Element Amsterdam Hotel is looking for multi-talented hospitality enthusiasts to join the team.

We have developed a unique concept, close to the business heart of Amsterdam. The Element Amsterdam Hotel is a sustainable long stay hotel that is all about space, being able to find your balance and live a healthy life.

The Element hotels as a brand of Starwood Hotels & Resorts make use of modern design techniques and ample lighting to provide guests with an oasis of comfort and relaxation. Element hotels are famous throughout the US and Canada and, after a successful first opening in Frankfurt in 2014, the Element Amsterdam is the second hotel operated by Bari Amsterdam B.V. in Europe. The hotel is located at Gelderlandplein and close to station Zuid (financial district) and the RAI.

In addition to Heavenly® Beds, all 160 studios and suites are equipped with an excellent workspace (WiFi incl.), a spa-inspired bathroom and a fully equipped kitchen. Two meeting rooms, a business center and pantry, washing machines, a garage and 2 restaurants perfectly complete the Hotel´s offer.

Are you a conversation starter with a can-do mentality and do you get energized by truly making people feel at home? And are you passionate about creating something new with a multi-skilled and energized team of true hospitality enthusiasts? Apply for your ideal position!

Other benefits

Starwood offers you the possibility to book reduced rates in luxury 4 and 5-star Starwood hotel for personal stays (Starhot rates). In addition you will get 50% discount on F&B within various Starwood hotels in the Netherlands. 

Bedrijfscontact gegevens

Bedrijf: Element Amsterdam Hotel
Contact persoon/ afdeling: Sarah Pluijmen
Adres: A.J. Ernststraat 577
1082 LD Amsterdam, Noord-Holland
Telefoon: +31 20 517 5309

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'Element Amsterdam Hotel'
t.a.v. Sarah Pluijmen
A.J. Ernststraat 577, 1082 LD Amsterdam, Noord-Holland

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Telefoon: +31 20 517 5309