Hotel Vacature: Management

Duty Manager Trainee


  • Hotel vacatures van: Moxy Houthavens Amsterdam
  • Standplaats: Danzigerkade 175, 1013 AP Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 45
  • Dienstverband: Stage
  • Functie categorie: Management
  • Referentie nr: 26761
  • Geplaatst op: 05-05-2022

Algemene informatie

Are you looking for an internship with responsibility? Are you always up for a challenge and something different? We at Moxy and Residence Inn Houthavens Amsterdam have the perfect internship for you!
We at Cycas have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing new Duty Trainee for our two brands!
We are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! 
#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met!  Our crew can do it all! Bartender, greeter, front desk attendant, speedy internet surfing problem solver… all you, all the time.
Our Duty Trainee is one that can do it all and is not afraid to get his/her hands dirty or shy away from a challenge. You must be familiar with the company, its equipment, and the emergency procedures. As a Duty Trainee you have a good knowledge of all operational departments and love helping them out in times of need! Complaints are challenges to you because you are an excellent problem solver with a sense of humor and can make any complaint or issue into a brilliant and spirited experience!
What we offer you!

  • A place where you get to work for the world’s favourite travel company, getting to know our systems and policies to widen your horizon! 
  • A fun, spirited workplace where we put people at the heart of everything and our colleagues get to be their true self!
  • A family of associates with a work hard, play hard mentality.
  • The best project you will ever work on is you! So let us help you grow with our guidance, training, and career possibilities!
  • Feed your wanderlust with discounts in over 7000 Marriott hotels!
  • Free use of the Moxy Gym
  • #ATTHEMOXY Social Events.
  • Free parking 


  • Scanning arrival lists for special occasions/anniversaries/birthdays/Bonvoy elite members
  • Send pre-arrival emails to Ambassador guests, enquire about their needs and requirements, communicating preferences internally, meeting on arrival, and post-stay follow up to encourage positive reviews.
  • Prepare guest rooms with fun, personalized hook-ups (welcome setup)
  • Meet those guests on arrival, welcome with drink/cocktail, rooming them
  • Be present and visible in the lobby to welcome other guests and finding out their reason of stay and surprise them in a fun way
  • Make extensive use of GXP (internal guest communication platform, abbreviation for Guest eXperience Platform) chat and request cases to resolve within brand standard time frame and ensure guest satisfaction
  • Be available for responding to and resolving guest complaints


  • Hotel vacatures van: Moxy Houthavens Amsterdam
  • Contact persoon / afdeling: Gaelle Verbeek
  • Adres: Danzigerkade 175
    1013 AP Amsterdam, Noord-Holland
  • Telefoonnummer: 0638319728
  • Website:
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