Hotel Vacature: Management

Assistant Front Desk Manager (FT)

Samenvatting

  • Hotel vacatures van: Hilton The Hague
  • Standplaats: Zeestraat 35, 2518 AA Den Haag, Zuid-Holland
  • Totaal aantal medewerkers: 101
  • Dienstverband: Fulltime baan
  • Functie categorie: Management
  • Referentie nr: 13976
  • Geplaatst op: 08-11-2021

Algemene informatie

Hilton The Hague is looking for an Assistant Front Desk Manager!
Are you ready to take the next step and grow towards the role of Front Desk Manager? Do you thrive in an environment where no day is the same? Then this might be the role for you.

As Assistant Front Desk Manager, you will be reporting directly to our Rooms Division Manager (RDM). You supervise the operations of department and take over the RDM in absence. Additionally, you are continuously focused on improving the department and coaching the team.

Your responsibilities include:
- Taking over the RDM in absence, ensuring a smooth operations of the department;
- Supervise day to day operations within the Front Desk;
- Maximize all revenues opportunities by coaching and training the team;
- Take on responsibilities Guest Service Shiftleader/Supervisor when demanded by business;
-  Ensuring a consistent high standard of service is delivered by the team;
- Assist RDM in recruitment process;
- Take on the role of Team Coach, which includes responsibilities for onboarding, QA and Career Development;
- Ensure proper (inter-departmental) means of communication are in place;
- Ensure all systems are kept up to date with accurate information and Hilton standards are complied with fully;
- Managing departmental costs through e.g. manning and inventory;
- Full knowledge and ability on reacting to emergency procedures.

Who we are looking for:
- Has supervisory experience in the Front Desk, preferably in the high segment. Experience within Hilton is a strong preference;
- Great communication skills and truly hospitable;
- Motivational and patient;
- Calm, organized and handles stress well;
- Great appearance and representative;
- Strong selling skills and commercial view;
- Fluent in Dutch and English, a second foreign language is preferred;
- Flexible in terms of shifts (morning, evening, night, weekend). 

​Why Hilton?
Hilton is the leading company in the international hotel industry. For over a century, Hilton offers business and leisure travelers the best in accommodation, service, amenities and value. Hilton strives to continue its tradition: creating exceptional guest experiences with its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team and our great team members form the core of everything!

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