F&B Manager

Algemene informatie

We are looking for Food and Beverage Service Manager who is responsible for managing all F&B operations (restaurant, bar, terrace, banqueting and room service) and for delivering an excellent guest experience. The successful candidate will be able to create a great place to work for our team members, be the preferred hotel for our hotel guests and to forecast, plan, manage and deliver all F&B revenues and targets.

Hilton Rotterdam is already 60 years a well-known hotel in the city, located in the middle of the city center. It is our mission to deliver exceptional service to all our guests while having fun at work. We have a very dedicated and passionate F&B team that is highly motivated to create memorable F&B moments.

 

Job responsibilities

1. Commercial performance

• Establish and deliver targets, KPI’s, schedules, policies and procedures
• Develop the F&B Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience

2. Excellent Food & Beverage

• Partner with the Kitchen Team to create attractive F&B concepts, menus, products and promotions that drive revenue and profit
• Design exceptional menus and continuously make necessary improvements

3. Exceptional Guest Experiences

• Preserve excellent levels of customer service
• Identify customers’ needs and respond proactively to all of their concerns
• Maintaining positive customer relationships, processing complaints, and responding to customer needs

4. Great Working Environment

• Lead the F&B team by attracting, recruiting, training and appraising all employees
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Practice great people management, from recruitment to training to succession planning and recognition

5. Day-to-day Essentials

• Make sure F&B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
• Keep up to date with what’s happening in F&B – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.

Job requirements

• Minimum of 4 years experience in the hospitality industry, with an emphasis on food and beverages management position
• Hotel Management School degree
• Knowledge of the Dutch language
• Ability to make and meet budget and financial targets
• Exceptional organizational, leadership, problem-solving, and communication skills
• Ability to forecast food and beverage revenues
• Excellent customer service skills
• Great delegation skills

 
Job Offer

• Good primary and secondary package
• Hilton Staff rate for all our hotels worldwide, including 50% discount on F&B spend
• Tailor made learning & development plan and access to Hilton University
• Access to our gym