Service Executive Trainee

Algemene informatie

This is an outstanding opportunity to join DoubleTree by Hilton Amsterdam Centraal Station.

Set in the heart of the historic city centre, adjacent to Amsterdam Centraal Station, the modern DoubleTree by Hilton Hotel Amsterdam offers stunning city views and extraordinary service. 

The hotel comprises 557 bedrooms including 48 fantastic suites and 3 resident roof gardens. City Café, Lobby Bar and our Starbucks outlet are great destination hotspots in the city. The first floor accommodates an extensive gallery space which fits 15 flexible meeting rooms. On the top floor you may find our fantastic SkyLounge with a spectacular roof garden and south facing barbeque terrace where one can enjoy the breathtaking view over Amsterdam and the River IJ.

Do you have excellent interpersonal skills and enjoy composing professional texts, working neatly and independently towards improvements?
We are looking for a Service Executive Trainee to support our Service Executive!

Together with the Service Executive, you will be responsible for checking, filing and responding to all guest feedback received on a daily basis, through various internal as well as external channels via email, comments and reviews. Next to that, you will follow up on complaints and praises with the heads of department and liaise closely with different departments in the hotel to obtain extra information and feedback necessary to provide excellent customer service and resolve any guest complaint. Analysing the data and trends gathered, you can identify critical points and connections and will be searching for sustainable improvements to enhance guest experiences.

Who are you?
You have a passion for service excellence and are able to show empathy, monitoring skills as well as practice critical thinking. You are excellent in writing Dutch and English and you are a confident communicator. Ideally, you are studying Hotel Management, Travel & Hospitality, or another facility education.