Hotel Vacature: Overige

IT Support Specialist


  • Hotel vacatures van: Park Plaza Victoria Amsterdam
  • Standplaats: Damrak 1-5, 1012 LG Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 85
  • Dienstverband: Fulltime baan
  • Functie categorie: Overige
  • Referentie nr: 42126
  • Geplaatst op: 05-08-2022

Algemene informatie

Are you the one who can support our corporate Technology & Business Solutions team with IT related inquiries? As an IT Support Specialist at PPHE Hotel Group you will assist with planned (for example, projects and upgrades) and unplanned (incidents and requests) IT issues in a timely, customer-focused manner. You will provide a high-quality service level of IT support to staff in our hotels, restaurants and offices, both in the UK and the Netherlands. As our IT Support Specialist, you will work closely with other TBS teams (Applications Team, Infrastructure/Network Team, IT Security) and contribute to overall departmental and company strategy.
Key tasks and responsibilities:
  • Proactively support the IT requirements of other PPHE teams and display a passionate approach towards the improvement of new method of services
  • Assist with the strategic and tactical support of key software and hardware systems
  • Ensure that support requests are tackled in a timely fashion in accordance with our Technical Support Process and SLAs, assisting with testing and deployments
  • Facilitate system access requests
  • Maintain systems support documentation, procedures and other information useful to the smooth & efficient operation of information systems
  • Develop and maintain relationships with business partners both internally & externally
  • Assist with the implementation of new applications and/or enhancements or upgrades of existing applications/systems
  • Be proactive in identifying critical business, technical and/or operational issues and then assist in driving issues to closure
What are we looking for?
  • You demonstrate flexibility and adaptability when dealing with IT incidents
  • You are a people person and you can inspire our guests and colleagues through individuality and passion!
  • You can actively contribute to your immediate as well as wider Technology & Business Solutions team
  • You share our values: Trust, Respect, Teamwork, Enthusiasm, Involvement & Care
  • You can communicate fluently in English and preferably Dutch
  • You have developed yourself into an IT specialist, working in the industry for at least 5 years
Why working with us?
  • Discounts at our hotels and restaurants
  • Provided staff meals
  • Great Learning & Development programmes
  • Possibilities to grow within the company
  • 25 Days of holiday per year on full-time basis
  • An extra day off, for your well-being!
  • Potential Travel allowance
Renowned for creating memorable moments, PPHE Hotel Group caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Apply now and join the best place to work in hospitality “The Caterer 2021”

PPHE Hotel Group.  Create with us.



  • Hotel vacatures van: Park Plaza Victoria Amsterdam
  • Contact persoon / afdeling: Romy Visser
  • Adres: Damrak 1-5
    1012 LG Amsterdam, Noord-Holland
  • Telefoonnummer: +31 6 1264 2874
  • Website:
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