Concierge Supervisor

Algemene informatie

Always wanted to work in the largest hotel in the center of Amsterdam?

DoubleTree by Hilton Amsterdam Centraal Station offers great views, exceptional service and vibrant food & beverage outlets and is currently looking for a new Concierge Supervisor to join the Front of House team!

Our hotel features an award-winning rooftop bar & terrace, pop-up restaurant Eastwood Beer & Grill, a Lobby Bar including our own in-house library, our own Eastwood Coffee Store, Amsterdam's most extensive breakfast buffet, fifteen versatile meeting rooms and 557 guest rooms.

Exciting news! The hotel is undergoing a complete renovation, rebranding and repositioning of all Food & Beverage locations in the hotel in 2023 / 2024, starting with the renovation and rebranding of the SkyLounge Amsterdam in the first quarter of 2023. Room inventory redesign will also be included in this upcoming project!


As a Concierge Supervisor at DoubleTree by Hilton Amsterdam Centraal Station, you will play a pivotal role in enhancing the guest experience by overseeing the concierge team and ensuring the highest level of service delivery. You will be responsible for supervising and guiding the concierge staff, assisting guests with their inquiries and needs, and maintaining the hotel's reputation for excellence in hospitality.


The below mentioned key responsibilities will be part of your day-to-day job:

• Team Leadership: Supervise, train, and motivate the concierge team to provide exceptional service to guests. Set performance standards, provide feedback, and promote a positive work environment.
• Guest Services: Greet and assist guests with a warm and welcoming demeanor, addressing their inquiries, providing information about the hotel's facilities and services, and making recommendations for local attractions, restaurants, and activities.
• Reservations and Bookings: Assist guests with making reservations for restaurants, transportation, shows, tours, and other activities. Ensure accuracy and timeliness in managing bookings.
• Problem Solving: Handle guest complaints and concerns professionally and efficiently, finding appropriate solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
• Communication: Maintain clear and effective communication with other departments to ensure seamless coordination and execution of guest requests and services.
• Concierge Desk Operations: Ensure the concierge desk is well-organized, stocked with relevant information, and presents an inviting atmosphere for guests seeking assistance.
• Local Knowledge: Maintain up-to-date knowledge of local attractions, events, and services to offer valuable recommendations to guests.
• Administration: Assist in creating schedules, managing payroll, tracking expenses, and maintaining records related to concierge operations.
• Training: Coordinate and conduct training sessions for new concierge team members, ensuring they are well-versed in hotel services, local area knowledge, and guest interaction skills.
• Health and Safety: Adhere to all safety and security protocols to ensure the well-being of guests, colleagues, and the hotel property.

In addition to our great location, right next to Central Station, we obviously have much more to offer. Since we work with a large, but no less cohesive team, we can offer a lot of flexibility in work as well as hours. By joining our Front of House team, you will become part of a welcoming, dynamic and above all friendly team that will make you feel welcome from day one!

And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount!
 
Who are we looking for?
Are you the type of person who notices every detail, makes every guest feel at home and to whom no VIP guest or incident escapes? Then you can put your qualities to optimum use with us!

To fill this position successfully, it is important that you have the following skills:

• Prior experience in a guest service or concierge role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time management abilities.
• Proficiency in using computer software for reservations, communication, and record-keeping.
• Demonstrated ability to work under pressure and adapt to changing guest needs.
• Strong knowledge of the local area, attractions, and services.
• Customer-focused mindset with a genuine passion for delivering outstanding service.
• Professional appearance and demeanor.

Equally important, what do we offer?
Being part of our team as Concierge Supervisor means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!
 
You will notice this by the following, among other things:

• A competitive salary
• Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
• The opportunity to offer Friends & Family Discounted Rates to 30 Friends & Family Members
• Growth and training opportunities, including through Harvard Learning and Hilton University
• Global career opportunities
• Wellness initiatives to help you thrive and be your best self
• Travel reimbursement starting at 5 km
• A pleasant, international work environment
• The best staff parties
• 50% Food & Beverage discount in our F&B Outlets
• Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme
• 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
• Possibility to lease an e-bike at a very favorable rate 
• Free use of our fitness centre

 

 
 

Video