Hotel Vacature: Receptionist(e) Front Office

Front Office Trainee (for hotel school students) (Startdate 01-02-2021)


  • Hotel vacatures van: Pestana Amsterdam Riverside
  • Standplaats: Amsteldijk 67, 1074 HZ Amsterdam , Noord-Holland
  • Totaal aantal medewerkers: 30
  • Dienstverband: Stage
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 23356
  • Geplaatst op: 19-11-2020

Algemene informatie

Start date 01-02-2021!

Pestana Hotel Group is the largest Portuguese tourism and leisure group. Its hotel chain Pestana Hotels and Resorts has 100 hotels with over 11,000 rooms. Since 2003 Pestana Group manages the Pousadas de Portugal.
Rising above the hippest part of town, De Pijp, Pestana Amsterdam Riverside is a luxury 5-star hotel in the heart of Amsterdam. Located in the former Town Hall and Archive of the Amstel Community, it is a true National Monument.
With 154 rooms & suites, a Spa, including an indoor swimming pool and sauna, a gym, 10 meeting rooms and restaurant “Archive”.
Job description and activities
With this internship you will have the possibility to develop yourself within all aspects of the Front Office. This internship will ensure that you will develop different disciplines and management skills. We are looking for an enthusiastic and passionate Front Office Trainee who likes to support the team.

- Deal with the arrival and departure processes for all guests
- Dealing with compliments / complaints and special events, and resolving these yourself
- Deal with all administrative tasks
- Provide information in an enthusiastic way to guests in person, on the phone, online, etc
- Spread smiles and good vibes making sure all guests enjoying themselves
- Ensures all telephone calls are answered as quickly and efficiently as possible
- Dealing with the in-house guests accounting and ensuring the accuracy of guest billing
- Quick handling of requests of guests within the right department
- Carry luggage when necessary
- Give the guest the “Time of their Life”  
- follow an education in the field of hospitality
- are fluent in Dutch and English (spoken and written).
- have the ability to balance multiple priorities and meet deadlines;
- are enthusiastic and positive thinking;
- are flexible and adaptable to change;
- are someone who often thinks: “Can we do it better?”.

Start date 01-02-2021! 
What we offer
Hi new colleague?
Nice to meet you. My name is Danny, HR Business Partner of hotel Pestana Amsterdam Riverside. A beautiful hotel where we are looking for passionate colleagues. Because we have a small team, there is a lot of freedom – this comes with responsibility. The bar is high - and you should like that.
- An internship with lots of responsibility;
- Time to work on your Management Project/ Thesis;
- Monthly compensation;
- 1 night Guest Experience stay over;

Start date 01-02-2021!
Congratulations, you have reached the end of this vacancy!
Does this mean that you are still enthusiastic? And do you see yourself in our team? Then I invite you to be creative and share your motivation to
Good luck!


Thank you very much for your interest in being part of the Pestana Hotel Group team.
The data received will be kept by Pestana Hotel Group, which will be used only for recruitment purposes for a period of 5 years.
You may, at any time and for free, exercise your rights of access, rectification or deletion of data, opposition, limitation and portability of your data, by contacting the Data Protection Officer of Pestana Hotel Group via email, or by Registered Letter to Rua Jau nº 54, 1300 – 314 LISBOA.
In the event of a breach of data and to the extent that such breach is liable to pose a high risk to the rights and freedoms of the holder, you can always submit a complaint to National Committee of Data Protection


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