Hotel vacature: Management, Portiers, bagagisten, Receptionist(e) Front Office

Guest Relations Manager

Hotel vacature van: art'otel amsterdam
Locatie: 1012 TM Amsterdam, Noord-Holland
Type horeca bedrijf: Hotel
Dienstverband: Fulltime baan
Referentie nr.: 15117
Geplaatst op: 29-09-2016

Algemene informatie

guest relations manager art’otel amsterdam

tired of a templated job?
longing to make your creativity count?
ready to help shape the future of hospitality? 

if the answers are ‘yes’ then we’re looking for you!


key tasks & responsibilities:


  • in charge of the front office and concierge team
  • you are part of the Management Team
  • communicate with and inspire team members & supervisors / managers in the front office & concierge department
  • in charge of the communication between front office, concierge & carry out the upselling of 5&33 restaurant lunch, dinner & social events in the gallery during check-in
  • plan, develop and implement departmental goals for front office & concierge
  • co-ordinate and evaluate the department’s financial performance
  • take care of a smooth, creative and neat check- in/check-out procedure with the front office team, via interactive approach of guests and with the use of tablets
  • take care of guest relations duties, main focus on upselling 5&33 restaurant breakfast, dinner & gallery during check-in
  • carry out manager on duty services
  • responsible for social media reviews
  • assist the general manager with introducing long term policies, development of the art'otel formula by making proposals for adaptations and investments during staff meetings, elaborate proposals with financial support and submit them to the general manager.
  • monitors and makes sure front office & concierge follows all applicable laws
  • monitors purchasing practices within the operations to ensure maximum quality

primary duties

  • follow all art'otel procedures to deliver outstanding service to our guests
  • communicate with team members in a systematic, professional and creative way to ensure that service standards and product delivery are consistently achieved
  • proactively interact with our guests
  • oversee that guest service is according to the art'otel context by creating an environment where everyone in the team is focused on "connecting" with our guests
  • ensure a high level of general knowledge of operations services, all items and especially items offered at the front office
  • supervise and ensure front office is linked to 5&33, by promoting the restaurant during check-in

guest service

  • to consistently offer professional, attentive and friendly service to our guests and colleagues alike
  • to anticipate on guests’ needs wherever possible, and to take action to enhance guest satisfaction
  • proactively interact with our guests
  • manage delivery of high quality service and an optimal service orientation of your team members.

health and safety

  • to have extensive knowledge of the hotel and the company’s security and health & safety procedures
  • to exercise care, attention and caution in dealing with guests, colleagues and hotel property
  • to attend all statutory fire, health and safety training sessions to remain fully up to date with rules concerning fire and health & safety
  • to have full knowledge of your department’s risk assessments, ensuring that all team members are fully aware of these risks.

got interested?
contact details
Christina Bechay (HR Manager)

Overige informatie

The iconic and historic art’otel amsterdam, opened in October 2013, seamlessly fuses art and life in the very heart of cosmopolitan Amsterdam.
Brilliantly positioned in the city centre with the lively Dam Square and Kalverstraat on the doorstep, art’otel amsterdam places guests at the heart of the action. art’otel amsterdam is located just across Central Station and Amsterdam Schiphol Airport is within easy reach.
Within the hotel, guests are exposed to a myriad of artistic experiences. The work of Atelier Van Lieshout permeates every corner, a spectacular 12-metre art curtain displays emotive footage and the 300-square-metre 5&33 art gallery hosts a varied programme of exhibitions from emerging and established artists. Add to that a comprehensive library featuring lectures and publications and a dynamic cultural agenda of events and workshops, and the atmosphere is one of creativity and inspiration.
Each of the 107 guestrooms features a piece of art, ultra-comfortable beds with a choice of pillows , mood lighting and a generous selection of lavish Elemis guest amenities. The bathrooms boast rain showers and luxurious bathrobes and slippers, while an Illy espresso machine, stocked minibar and a bottle of water and breakfast on us all add to the welcome. art’otel amsterdam’s Art Rooms offer a minimum of 25 square metres of luxury, with a desk, lounge chair, multimedia panel, free Wi-Fi, an in-room entertainment system and a 42-inch flatscreen TV.

Bedrijfscontact gegevens

Bedrijf: art'otel amsterdam
Contact persoon/ afdeling: Christina Bechay
Adres: Prins Hendrikkade
1012 TM Amsterdam, Noord-Holland
Telefoon: -

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t.a.v. Christina Bechay
Prins Hendrikkade, 1012 TM Amsterdam, Noord-Holland

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