Hotel vacature: Receptionist(e) Front Office


Hotel vacature van: Element Amsterdam Hotel
Locatie: 1082 LD Amsterdam, Noord-Holland
Type horeca bedrijf: Hotel
Dienstverband: Fulltime baan, Parttime baan
Referentie nr.: 17889
Geplaatst op: 21-09-2016

Algemene informatie

"A conversation starter who enthusiastically strives for memorable guest interactions"

Does this profile fit you?

Great! Our successful team is expanding and we're looking for you!

In this position you are ideally positioned on the front line of the guest experience. You'll have the greatest opportunity to create the first and oftentimes most meaningful impression on the guest. Throughout their stay, guests will reach out to the Guest Services department out of familiarity and because of the lasting impression that was made during the check in process or anytime thereafter.

You're responsible for check-in, checkout, Restore Pantry and all other guest encounters. In this position, you're also responsible for maintaining the look and feel of the lobby, front desk, and all surrounding areas during all shifts, including night. With an entrepreneurial spirit you run the desk and surrounding area as if it were yours!

Some of your main tasks & responsibilities include:

o Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
o Ensure that all telephone calls are handled in an efficient and friendly way.
o Provide positive memorable service to each guest at all times, ensuring a great and memorable welcome, farewell and everything in between.
o Register guests to the hotel, verifying reservation, address, email address and credit information.
o Promote the Starwood Preferred Guest Program providing recognition and benefits to all present members. Describe SPG member benefits to non-members and reach monthly enrollment targets.
o During night shift, make sure night audit/ end of day reports are correct and accurate and distributed to management on time.
o Book hotel reservations, always attempting an upsell to a premium room type if the occupancy allows.
o Have an intimate knowledge of the hotel facilities and the local geographic area and providing guest with information regarding hotel facilities and local attractions.
o Support where necessary trainees and other colleagues.
o Illustrate professionalism through positive attitude, spirit and leading by example.
o “Owning” the desk and desk operations you strive to exceed guest expectations at every opportunity.
o Play a positive role in a fun, energized and comfortable working environment for your team members.


o Must be able to speak, read, write and understand Dutch & English. Advanced skills in more additional languages is preferred
o Requires good communication skills, both verbal and written.
o Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
o Must possess strong computer skills.
o Knowledge of Opera (Hotel Property Management System) is a plus

Overige informatie

Element Amsterdam Hotel is looking for multi-talented hospitality enthusiasts to join the team.

We have developed a unique concept, close to the business heart of Amsterdam. The Element Amsterdam Hotel is a sustainable long stay hotel that is all about space, being able to find your balance and live a healthy life.

The Element hotels as a brand of Starwood Hotels & Resorts make use of modern design techniques and ample lighting to provide guests with an oasis of comfort and relaxation. Element hotels are famous throughout the US and Canada and, after a successful first opening in Frankfurt in 2014, the Element Amsterdam is the second hotel operated by Bari Amsterdam B.V. in Europe. The hotel is located at Gelderlandplein and close to station Zuid (financial district) and the RAI.

In addition to Heavenly® Beds, all 160 studios and suites are equipped with an excellent workspace (WiFi incl.), a spa-inspired bathroom and a fully equipped kitchen. Two meeting rooms, a business center and pantry, washing machines, a garage and 2 restaurants perfectly complete the Hotel´s offer.

Are you a conversation starter with a can-do mentality and do you get energized by truly making people feel at home? And are you passionate about creating something new with a multi-skilled and energized team of true hospitality enthusiasts? Apply for your ideal position!

Bedrijfscontact gegevens

Bedrijf: Element Amsterdam Hotel
Contact persoon/ afdeling: Sarah Pluijmen
Adres: A.J. Ernststraat 577
1082 LD Amsterdam, Noord-Holland
Telefoon: +31 20 517 5309

Reageer op deze vacature

On-line solliciteren

Sollicitatie gaat direct naar het Element Amsterdam Hotel

Per post

Stuur je brief met C.V. naar:
'Element Amsterdam Hotel'
t.a.v. Sarah Pluijmen
A.J. Ernststraat 577, 1082 LD Amsterdam, Noord-Holland

Vragen over deze Hotel vacature?

U kunt direct contact opnemen met dit bedrijf.
E-mail Per email
Telefoon: +31 20 517 5309