Hotel Vacature: Receptionist(e) Front Office

Front Office Manager

Samenvatting

  • Hotel vacatures van: Kimpton De Witt Hotel
  • Standplaats: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 150
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 27370
  • Geplaatst op: 14-09-2018

Algemene informatie

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

Kimpton de Witt is looking for a Front Office Manager
 

WHAT WILL I ACTUALLY BE DOING?
 
Our hotel is only as good as the people it employs. We expect you to be passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable, in all the right ways.
 
You can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. You’ve told us you are approachable and flexible, so working in a role where making the right impression is key, is certainly perfect for you.
 
You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.
 
Regarding the role, it’s as the job title says really, you will be out in the front of the house, leading from the front. You are responsibility for the whole team that the guests first interact with, so it’s key that you know your stuff.
 
You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests stay is seamless and effortless.
 
It’s a physical role and although there are the usual meetings and  briefings, you will be on your feet most of the day out and about in the hotel chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can. You will need to speak Dutch for this specific role, and looking at your next move we would love it if you were multi-lingual, but it’s not essential.
 

HOW DO I WOW MY GUESTS?
 
As a key manager within the hotel you are responsible for knowing your guests and their preferences. You need to ensure you and your team provide the ‘wow’ factor to all of them when they enter the hotel.  You need to ensure they receive a heartfelt welcome and make sure everything is just right and exceeds their expectations. You need to work with your teams, and manage the Kimpton Karma membership process, to bring that personal touch to their stay.
 
Before they even enter the hotel, you and your team will be making a difference to their stay, making sure that you know everything about their stay before they arrive. This is how you will exceed their expectations from the moment they arrive. First and last impressions count and you’re responsible for making these memorable, for all the right reasons.
 
You’ll make sure the hotel is in pristine condition from the point they step out of the car. You are the first team they will meet.  Your team will help them into the hotel, check them in, check them out, make sure their bill is accurate and, of course, your Concierge team will be the best in the area for their knowledge and contacts. All done with that special personal touch.
 
Yes we have standards and procedures that everyone in the team has to follow, but it’s down to you to make their stay special and memorable.
 
 
HOW DO I SHOW I GENUINELY CARE ABOUT MY COLLEAGUES?
 
Success comes from teamwork so you need to ensure you have the best team. You will recruit people that display the qualities you pride yourself in. They too will be passionate, have great personalities, show their individuality and creativity. Remember, these are the family that you get to pick.
 
You need to foster a positive work environment for all your team and ensure they display their personalities and creativity, whilst adhering to the standards.
 
Image is key to us so we will make sure you look the part too, supplying you and your team with smart uniforms so you can be really proud to work with us. You need to ensure these are all kept looking clean and fresh.
 
Your team is your biggest and best asset so you need to look after them. You need to know them and understand them individually. You need to provide the development opportunities for them to excel in their role and their careers. You need to promote a positive work environment for all of them, as well as ensuring you’ve covered all the legal aspects.
 

HOW DO I DRIVE FINANCIAL RETURNS FOR OUR OWNERS?
 
Our owners invest and trust in us and we keep them happy by providing positive returns on their investment and reputations.
 
You will maximize the financial performance of the hotel by providing the highest possible quality of guest service through your team providing an efficient and friendly experience. Also by working closely with Reservations so that at any time you know who’s staying and what’s left to sell.
 
You need to truly know your guests, their names, their preferences, their individual needs, their business needs, everything about them.
 
You need to ensure everything in your area is in working order by protecting and enhancing the value of all hotel assets through appropriate programs in maintenance and security. You will have your budget to help you with this.
 
You need to have an understanding of where all the money comes from in your hotel and where it is spent. You will work with your Finance colleagues to understand the accounts, with your Maintenance colleagues to ensure the rooms are in pristine condition and your Reservations teams to provide a seamless check-in.
 
And it doesn’t stop there, when everyone else is asleep, your night team come into action so you will need to devote time to them also.
 
You need to continually review what’s working and what’s not working within your area and drive improvements and make changes as and when they are needed.


WHAT WE’RE LOOKING FOR
 
A focused individual with passion, personality, individuality, integrity, creativity and drive for continuous improvement. Sound familiar?
 
It should do – it’s you!


WHAT'S IN IT FOR YOU?

- IHG Employee rate in over 5000 hotels
- Lots of attention to personal development and training
- Fun, kind and motivated colleagues
- Multiple staff events throughout the year
- And much more!


DO YOU HAVE A QUESTION?

Call us on 020-5211746 or send an e-mail to careers@kimptondewitthotel.com

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