Hotel Vacature: Receptionist(e) Front Office

Guest Experience Agent (Parttime)

Samenvatting

  • Hotel vacatures van: QO Amsterdam
  • Standplaats: Amstelvlietstraat 4, 1096 GG Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 127
  • Dienstverband: Parttime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 28307
  • Geplaatst op: 04-12-2019

Algemene informatie

Don't miss an exciting opportunity to join the QO team! 

Our beautiful new hotel in Amsterdam is building an extraordinary team of like-minded individuals able to bring our vision to life. A vision about community and optimism. Because the QO is a hotel dedicated to feeling good, living well and contributing positively to the world around us. So this is your wake-up call. Come to a dynamic hub that is working hard to create the perfect balance between earning a living and living for your ideals. 

We’re keen to share our new way of thinking with you. But we know you’ll add a thing or two into the mix too. Your own upbeat way of interacting with people, for example. QO is all about pushing all those positive buttons – of our guests, of your colleagues.

Everyone at the QO has his or her own personality, but we all share a love for honest food and urban exploration, of creating things and playing with things. At the QO you will encounter people who do what they love and love what they do. We call this the QO way of life. And it’s something we share not only with our guests, but also with each other. 


JOB OVERVIEW

As Guest Experience Agent you are exposed to a wide variety of exciting tasks throughout the Front of House and Guest Experience departments of the QO. An exciting rotation between multiple yet separated roles will provide a lot of variety and will also allow you to fully use and further develop your strengths in the reception, guest service centre and guest relations. It is the perfect opportunity to combine three roles in one!

In your roles as receptionist or guest relations agent, you are one of the first team members a guest comes into contact with when arriving at the QO Amsterdam. You are responsible for checking the guest in and out, answering questions, connecting with guests and soliciting feedback and solving complaints. You provide a welcoming, inspiring and professional service to all guests. With your friendly and authentic approach you will create a sense of belonging to the local community. You use the guest profile to surprise guests with unexpected and personalized moments. You recognize regular guests, VIP’s and neighbours, promote hotel services and upsell to maximize revenue whilst maintaining the highest guest expectations.

The Guest Service Centre is the core of the QO, where all technology comes together. The majority of all communications (internal and external) are managed from this section. The content of the in room tablet as well as the QO mobile community app is managed from the Guest Service Centre. When you are on shift in the Guest Service Centre, you are the one dealing with the variety of high end technologies that make the QO an exciting workplace.

This position offers you a lot of variety and is a journey towards all three roles as you discover, learn and grow.

COMMUNITY 

We are a big part of the community and we need to ensure we support it.  Your passion and drive will lead your team to deliver on a much better environment and ways of working, as well as getting involved and out and about with the neighbours as part of community projects. You need to work with your team and your neighbours to develop and deliver on these projects. 


QUALIFICATIONS 

College or Bachelor’s degree in Hotel Management and experience within the hospitality industry is preferred. It is your passion to create unique and personalized experiences and you have the ability to build relationships and take ownership. You preferably speak and write fluent Dutch and English, another language is always a plus. You are able to work in any shift, including weekends and night shifts.

WHAT WE OFFER YOU
QO Amsterdam is a white label hotel, part of InterContinental Hotels Group and offers a competitive salary and wide package of benefits:

  • To experience our guest journey and as part of your brand immersion, you will be invited for a one-night stay at the QO, including breakfast.
  • We offer a monthly workshops program and lots of development opportunities.
  • Our Living Well programme includes discounts at different gyms.
  • To celebrate your birthday with friends and family, you will have an extra day off on your birthday.
  • Rise and shine call is offered to colleagues (your personal wakeup call).
  • You can travel around the world and make use of discounts within IHG hotels on rooms and F&B and special rates for your friends and family.
  • We stimulate social involvement within our community and offer you the possibility to spend 8 hours per year on a local charity.


JOIN OUR TEAM 

This is your wake-up call!
This isn’t a job. It is what a job should be.
A job that brings people together.
Sound good to you? Join us!

It is possible to apply via Whatsapp. Just send a message with video or a short motivation and your experience to +31(0)657859629.

Bedrijfscontactgegevens

  • Hotel vacatures van: QO Amsterdam
  • Contact persoon / afdeling: Natascha Wienen
  • Adres: Amstelvlietstraat 4
    1096 GG Amsterdam, Noord-Holland
  • Telefoonnummer: +31 (0)20 2205 650
  • Website: https://www.qo-amsterdam.com
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