Hotel Vacature: Receptionist(e) Front Office

Night Manager

Samenvatting

  • Hotel vacatures van: Kimpton De Witt Hotel
  • Standplaats: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 150
  • Dienstverband: Fulltime baan, Parttime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 30028
  • Geplaatst op: 06-08-2019

Algemene informatie

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests and colleagues.

For the Kimpton De Witt Amsterdam we are looking for a Night Manager.

WHAT WILL YOU ACTUALLY BE DOING?

You’re passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable in all the right ways.

You can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. You are approachable and flexible, so working in a role where making the right impression is key, is certainly perfect for you.

You’ll be working with a friendly, motivated team who you will lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.

Regarding the role, it’s as the job title says really, you are responsible for our guests during the night. You’ll be out in the front of the house, leading from the front. There’s a lot that needs to be done during the night, so you will be kept on your toes. But you are a ‘night owl’ so this will be straight forward for you.

You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests stay is seamless and effortless.

It’s a physical role and although there are the usual briefings and reports to run, you will be on your feet during the night out and about in the hotel making sure everyone is safe and has everything they need, so fitness will be key for you, although reasonable adjustments will be made where we can. You will need to speak Dutch for this specific role, and looking at your next move we would love it if you were multi-lingual, but it’s not essential just yet.

HOW DO YOU WOW YOUR GUESTS?

As a key manager within the hotel you are responsible for knowing your guests and their preferences. You need to ensure you and your team provide the ‘wow’ factor to all of them during their stay with us. You need to ensure they receive a heartfelt welcome and make sure everything is just right and exceeds their expectations. You need to work with your teams to bring that personal touch to their stay.

The hotel’s a 24 hour business and our guests must receive the same level of service whatever time it is. We know you won’t have as many colleagues working during the night, but when you pull together you will make sure you exceed our guests’ expectations.

You will interact with guests throughout the night, making sure they have everything they need. We all do it, we forget things when we pack or leave things behind, so you and your team will be on hand to step in and help.

You’ll make sure the hotel is in pristine condition. Your team will help them into the hotel, check them in, check them out, make sure their bill is accurate and all done with that special personal touch.

Yes, we have standards and procedures that everyone in the team has to follow, but it’s down to you to make their stay special and memorable.


HOW CAN YOU GET INVOLVED IN THE COMMUNITY?

This is a biggie for us at Kimpton, we are a big part of the community and we need to ensure we support it. You need to use your passion and continually drive yourself and your team to deliver on a greener environment and ways of working, as well as getting involved and out and about with the neighbours as part of community projects.


IS THERE STUDY INVOLVED?

Of course! You are encouraged to join the Kimpton University for your personal development. This is where your individuality is celebrated and you can take your passion and creativity to new heights. There’s everything from your ‘local newbie orientation’ to get you started, through to an abundance of leadership and management courses to get you ready for your next role.

Please note: as per Dutch law this job position has shifts during the day as well.


WHO ARE WE LOOKING FOR?

A focused individual with passion, personality, individuality, integrity, creativity and drive for continuous improvement. Sound familiar?

It should do – it’s you!

We expect that you have experience as a Night Auditor or Night Manager or other relevant work experience in a similar work environment and that you naturally go out of your way to make the unexpected happen.

Please note that you must be able to prove your eligibility to work in The Netherlands.

WHAT'S IN IT FOR YOU?

- IHG employee rate in over 5500 hotels
- Lots of attention to personal development and training
- Fun, kind and motivated colleagues
- Multiple staff events throughout the year
- And much more!

DO YOU HAVE A QUESTION?

Call us on 020-5211746 or send an e-mail to careers@kimptondewitthotel.com

 

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