Hotel Vacature: Receptionist(e) Front Office

Night Receptionist

Samenvatting

  • Hotel vacatures van: InterContinental Amstel Amsterdam
  • Standplaats: Prof. Tulpplein 1, 1018 GX Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 180
  • Dienstverband: Fulltime baan, Parttime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 31485
  • Geplaatst op: 03-10-2019

Algemene informatie

Job overview

Under the general guidance and supervision of the Reception Manager, and within the limits of Policies and Procedures, is responsible for registration and rooming of hotel guests in a courteous and efficient manner, reservations, cashiering and the provision of efficient service during the stay of the guest. Finishing the financial administration at the end of the day and prepare the reception in administrative way for the morning shift.


At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and ‘’In the Know’’  which means we need you to:
  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make guests feel special.

DUTIES AND RESPONSIBILITIES:

  • Executes given sales strategies to maximize occupancy and rooms revenue, and will sell all hotel facilities.          
  • Ensures that all guests receive a warm and courteous welcome upon check-in, check-out and during their stay. Uses guest name at least three times during each guest interaction.
  • Works according to hotel standards and according to schedule, which will be mainly night shifts.
  • Rooms guests efficiently and courteously.
  • Informs the Reception Manager, or Duty Manager of  all VIP arrivals.
  • Checks, and modifies where necessary, billing instructions and registration details to ensure clarity, completeness and legal requirements.
  • Has full knowledge of the contents of the hotel's credit policy and ensures it is strictly observed where it relates to Front Office.
  • Handles cash transactions (including foreign exchange) accurately according to hotel standards and maintain integrity of personal float.
  • Checks accuracy and completeness of guest bills on check-out.
  • Answers the telephone within three rings in a polite manner and takes bookings when required. Handles reservations correctly, with all relevant details.
  • To attend any meeting or training sessions which are required by Management.
  • Prepares the administration and information what need to be shared for the following day.
  • Counting and closing the cashier for ‘End of Day Report’.
  • Sort and control all  transactions done in the guest outlets.           
GENERAL DUTIES:
 
Performs related duties as assigned by Management.
Is fully knowledgeable with the hotel's fire and bomb procedures.

Coordinates the emergency evacuation of guests in event of fire, bomb threats and other emergency situations.

Makes sure that the work area is kept clean and tidy at all times.

Responsible for reporting immediately to Reception Manager or Duty Manager regarding anything to be considered a health and safety hazard.

Maintains appropriate standards of dressing, hygiene, uniforms, appearance, posture and conduct.qualifications & requirements


SKILLS
  • Positive attitude, excellent communication and service skills.
  • Speaks and writes fluent Dutch and English.  A third language is preferred.
  • Is able to prioritize.
  • Experience with Opera PMS system is a plus.
  • Experience with Microsoft Office Word ,Excel and PowerPoint is a plus. 
EDUCATION
Hotel Management or other relevant Hospitality education.

EXPERIENCE
Work experience in a 5-star hotel is a plus. 

Are you interested in the position? Please send your CV and motivation letter! 
 

Video

Bedrijfscontactgegevens

  • Hotel vacatures van: InterContinental Amstel Amsterdam
  • Contact persoon / afdeling: Gerda Roelofs
  • Adres: Prof. Tulpplein 1
    1018 GX Amsterdam, Noord-Holland
  • Telefoonnummer: 0205203487
  • Website: http://www.amsterdam.intercontinental.com/nl/
Bekijk locatie op kaart

Adverteren

U kunt adverteren op deze website, neem hiervoor contact met ons op via info@xs2jobs.nl of klik op werkgevers

Volg ons

Blijf via de sociale media op de hoogte