Hotel Vacature: Receptionist(e) Front Office

Cooperating Front Office Manager

Samenvatting

  • Hotel vacatures van: Grand Hotel Downtown
  • Standplaats: 1e Constantijn Huygensstraat 10A, 1054 BR Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 3
  • Dienstverband: Fulltime baan, Parttime baan
  • Functie categorie: Receptionist(e) Front Office , Management
  • Referentie nr: 38112
  • Geplaatst op: 26-11-2021

Algemene informatie

Cooperating Front Office Manager


As an ambitious and experienced receptionist/ambassador with a true passion for hospitality, you are always prepared for changing circumstances!


You have a sharp eye for quality and react proactively towards changing situations at the front desk and when bussy in the F&B department.



With this position you are an important player in the operation and the management team of an attractive four-star hotel near the center of Amsterdam (near Museumplein, Leidseplein).


In addition to the front office activities, you will have enough time for the back office tasks such as monitoring optimal staffing and communicating with authorities. 




You are in close contact with your colleagues and you can count on management (through short lines and clear communication). You will perform in a young, beautiful and informal team where you contribute to strengthening the WE-feeling in the team.

The small scale (46 rooms) of the four star Grand Downtown Hotel, enables you to really experience and learn all of the in’s and out’s of every single department within the hotel.

Your knowledge and experience is optimally utilized, giving you the freedom to implement your vision in consultation with the management team.



Tasks / Responsibilities

Operational tasks

Conversations with guests
Providing general information, recording and passing on messages
Writing, replying to and sending standard letters and e-mails
Checking in and out with guests based on reservation lists
Making and handing over room key cards
Giving general and current information to guests
Charging guests through an (automated) cash register system and through online system software
About the end of the service and accountable payments and payments recevied
Assisting with the F&B if needed


Management tasks

Hands-on mentality, responsible, social and communication skills
Co-responsible for personnel planning and vacation planning
Co-organize the workflow and ensure that colleagues perform their tasks with understanding
Conduct assessments and provide constructive feedback
Contact person for corporate and group bookings
Managing supplier conditions
Contact and communication with government agencies
Initiating and developing promotional activities
Evaluate and improve work processes and procedures
Guest reviews on social media respond
Coordinate maintenance issues with the technical department.




Why we are the perfect fit for you


An informal work environment within a young team of highly enthusiastic co-workers;
Attractive salary based the collective labour agreement (about € 2250 based on full-time)
8% holiday allowance;
25 vacation days based on a 38 hour workweek;
A solid organization;
A variety in tasks that do not even count as ‘’work’’ for people who breathe hospitality;
The opportunity to learn something new every day!




Interested ?

Apply directly online










Why you are the perfect candidate

Hands-on mentality with a great sense of responsibility
HBO working and thinking level
At least 3 years of relevant work experience within the hotel industry
Affinity with hotel software
Extensive knowledge of the departments; front office, back office, reservations & guest service
Skilled in setting up, implementing and optimizing SOPs and other work processes
Strong social and communication skills
Multitasking ability 
Dutch language (both in writing and verbal)
English and another language is an advantage
Team player and able to strengthen the WE feeling

Bedrijfscontactgegevens

  • Hotel vacatures van: Grand Hotel Downtown
  • Contact persoon / afdeling: Mujeeb Rahman
  • Adres: 1e Constantijn Huygensstraat 10A
    1054 BR Amsterdam, Noord-Holland
  • Telefoonnummer: 020 7602845
  • Website: http://www.grandhoteldowntown.com
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