Hotel Vacature: Receptionist(e) Front Office

Front of House Medewerker / Receptionist

Samenvatting

  • Hotel vacatures van: Sonder Park House
  • Standplaats: Vossiusstraat 51-53, 1071 AK Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 18
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 42645
  • Geplaatst op: 20-09-2022

Algemene informatie

Hospitality Agent 

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 35+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

AT SONDER YOU WILL:

Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles 
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
Travel to multiple Sonder properties throughout the local market, as required

WHAT WE LOOK FOR:

Guest-centric and positive mindset
Organized, hardworking, and detail-oriented 
Comfort with ambiguity and rapidly shifting priorities
Thrives in a fast paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Comfort in independent problem solving with the humility to ask for help when needed
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and open to working evenings, weekends and holidays
Experience working in hospitality, service, and/or customer experience
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)
Proficiency in English and Dutch, any other language is a big plus

 

Bedrijfscontactgegevens

  • Hotel vacatures van: Sonder Park House
  • Contact persoon / afdeling: Lilis Rodriguez
  • Adres: Vossiusstraat 51-53
    1071 AK Amsterdam, Noord-Holland
  • Telefoonnummer: +31 641908824
  • Website: https://www.sonder.com/en-gb/about
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