Hotel Vacature: Receptionist(e) Front Office

Guest Relations Host(ess)

Samenvatting

  • Hotel vacatures van: Park Plaza Amsterdam Airport
  • Standplaats: Melbournestraat 1, 1175 RM Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 49
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 46633
  • Geplaatst op: 19-02-2024

Algemene informatie

Park Plaza Amsterdam Airport is looking for a Guest Relations Host(ess)!

Are you driven and enthusiastic about a new opportunity? We would love to tell you more about our job.
As Guest Relations Host(ess) you deliver personalized, unforgetable service. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
Excited? We have more to share!
  • Benefits of working for us as Guest Relations Host(ess):
  • Competitive salary
  • Meals provided
  • Company pension plan
  • 25 days holiday + 1 extra day ‘wellbeing day’
  • Job opportunities within PPHE Hotel Group across Europe
  • Heavily discounted hotel & restaurants rates (also extends to family & friends)
  • Travel allowance (maximum €‎200 per month based on a full-time employment.) 
  • 5 x bonuses per year: birthday, Christmas, New Year, Autumn & Summer. 
  • Recommend a friend scheme (earn up to €‎1500 for each friend who joins us)
  • 8% holiday allowance (paid yearly in May)
  • KHN Collective Labour Agreement – CAO Horeca & Catering
  • Annual staff parties and outings
  • Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
  • Discount on the collective health insurance from VGZ.
  • Departmental incentive scheme. 
  • (Online) Learning & Development opportunities to grow as a professional

We are looking for a Guest Relations Host(ess): 
  • Completes tasks relevant but not limited to the guest cycle (VIP room allocation, check-in, follow ups and check-out, assist in the service recovery, handles phone, written and face to face guest feedback and requests updating the Hotel Management Systems, assists the Reception team when required) liaising with relevant teams to ensure both room and M&E guest satisfaction whilst ensuring the business continuity through payment compliance; 
  • Follows guidance and instructions given by leadership team, supported by the company’s standard operating procedures related but not limited to emergency and evacuation procedures, report any incidents, accidents or maintenance faults that may jeopardise guest or colleague’s satisfaction, health & wellbeing. Attends and completes all mandatory Health & Safety training. Handles personal information confidentially and shows ethical and social responsibilities; 
  • Communicates effectively with both internal and external guests (including hotel colleagues) via written correspondence, phone and face to face;
  • Proactively upsells the hotel (such as higher level rooms, restaurants, bars, spa services and other relevant hotel services) as well as any related reward programs; 
  • Engages with colleagues and guests in relation to their stay; i.e. confidently relaying guest preferences to the management team, local events, attractions, hotel facilities or internally held meetings, consistently exhibiting appropriate service behaviour (such as greeting guests, eye contact, using guest name, personal presentation & grooming standards);
  • Demonstrates flexibility and adaptability when personalising external and internal guests needs and the changing demand and priorities of the business; 
  • Creates a welcoming atmosphere and personalised service for each individual external and internal guest having an eye for detail and responding appropriately to guest and leadership feedback; 
  • Actively contributes to your immediate as well as wider hotel team, uses all forms of communication appropriate for each situation and displays positive and open body
  • language. Identifying opportunities and improvements to ways of working whilst being solution focused to operational needs of the hotel. 
  • Ensure that all activities are in compliance with national laws and regulations, management decisions and PPHE Hotel Groups operating policies, processes and procedures.
  • The above description is not to be regarded as exhaustive. More detailed ways of service and work will be included in the departmental standard operating procedures. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Park Plaza Amsterdam Airport is ten minutes from Schiphol Airport and 25 minutes from the city centre. It features 342 guestrooms and offers a complimentary airport shuttle service.
Apply now and join “the best place to work in hospitality” - The Caterer 2021. 
Park Plaza. Be part of it.

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Bedrijfscontactgegevens

  • Hotel vacatures van: Park Plaza Amsterdam Airport
  • Contact persoon / afdeling: Jasmine Wong
  • Adres: Melbournestraat 1
    1175 RM Amsterdam, Noord-Holland
  • Telefoonnummer: 0031 615397937
  • Website: http://www.jobs.pphe.com
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