Hotel Vacature: Receptionist(e) Front Office

Trainee Guest Relations & Manager on Duty (per direct)

Samenvatting

  • Hotel vacatures van: Park Plaza Victoria Amsterdam
  • Standplaats: Damrak 1-5, 1012 LG Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 127
  • Dienstverband: Stage
  • Functie categorie: Receptionist(e) Front Office , Overige
  • Referentie nr: 855
  • Geplaatst op: 21-11-2019

Algemene informatie

Trainee Guest Relations & Manager on Duty
 

Park Plaza Victoria Amsterdam a contemporary 298-rooms fully renovated hotel located in the heart of the city, just a short walk from Central Station. The interior design transformation has a refreshed and sophisticated feel across the entire property, whilst respecting and retaining the historic architecture and long-standing charm the iconic listed building is known for. The upscale, trendy but informal VIC’s BAR which takes on a modern approach showcasing an international cocktail menu, DJ sets on Friday and Saturday as well as live Jazz twice a month will become the newest hotspot in Amsterdam. Carstens, our new Dutch brasserie, creates a connection between the farm and the city. Maik Kuijpers, the former chef at restaurant De Librije*** has created a brasserie that is approachable and relaxed, focusing on honest food and local produce without any frills. For both concepts we are looking for talent! Be part of it and join our enthusiastic and ambitious team!

 
Do you love delivering inspirational service? Take the next step in your career as a Trainee Guest Relations & Manager On Duty at Park Plaza Victoria Amsterdam. Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment.

Description of the Company:
At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:
Never a dull moment! As a Trainee Guest Relations & Manager On Duty you will learn all there is to know about this exiting Front of House Department.  You will assist the Guest Relations with all of their duties, gaining general knowledge of the ins and outs of this exciting department.  You will work alongside the team making sure we succeed everyday in excelling for our guests.
 
Job role responsibilities:
  • Optimize the quality of the service by assisting your front of house colleagues in the reception and the lobby
  • Welcome and accompany VIP’s and returning guests, including inspecting their rooms and special VIP treatments
  • Regular contact with guests and respond to their wishes and ensure well-running internal and external communication regarding guest wishes
  • Assist the Manager On Duty (MOD) during the MOD shifts
  • Handle guest feedback efficiently and make sure all guests leave the hotel satisfied
  • Process and analyze guest comments derived from Medallia and user generated reviews (TripAdvisor, hotels.nl, etc)
  • Promote our hotel facilities as well as support with social media tasks
  • Pass leads and recruited customers for further processing to the Sales Manager
  • All Guest Relations related tasks, including providing information and telephone operating 
What we are looking for:
  • Someone who is hospitable, independent, pro-active and representative
  • Confidence and engaging personality to interact with the team and guests
  • Good command of both Dutch and English
  • MBO/HBO student with a hospitality related education
  • Loves to work in a dynamic and international environment
Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our Learning & Development offering, enhanced training and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Team rates and Friends & Family rates available in all hotels of PPHE Hotel Group and Radisson Hotel Group worldwide! 
 
From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it. #UpliftingMoments

Explore Park Plaza, please apply via parkplazacareers.com.

Bedrijfscontactgegevens

  • Hotel vacatures van: Park Plaza Victoria Amsterdam
  • Contact persoon / afdeling: Christina Bechay
  • Adres: Damrak 1-5
    1012 LG Amsterdam, Noord-Holland
  • Telefoonnummer: 020-5240634
  • Website: http://www.pphe.com/careers/
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