Hotel Vacature: Receptionist(e) Front Office

ASSISTANT FRONT OFFICE MANAGER

Samenvatting

  • Hotel vacatures van: Swissôtel Amsterdam
  • Standplaats: Damrak 96 , 1012 LP Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 30
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 655
  • Geplaatst op: 04-10-2021

Algemene informatie

 

Tasks:

  • Supporting, coordinating and supervising the Front Office operation;
    • Responsible for all Front Office team members: receptionists, supervisors, concierges, night team members and trainees.
  • Ensuring the highest standards of guest care and attention;
    • Meeting and greeting guests;
    • Responding to guest inquiries and coordinating special arrangements and requests with other departments;
    • Resolving guest dissatisfactions by planning, directing, investigating, evaluating, settling of complaints and following-up with guests;
    • Enhancing guest service standards.
  • Achieving Front Office operational objectives;
  • Accomplishing Front Office Human Resources objectives;
    • Recruiting, selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees;
    • Communicating job expectations and reviewing job contributions;
    • Enforcing policies and procedures.
  • Assisting the Duty Manager and assuming responsibilities of Manager on Duty;
  • Executing all Front Office tasks in absence of Rooms Manager.
 
  • Previous work experience in 4/5* Hotels;
  • Good knowledge of the Dutch and English languages and one or two other foreign languages;
  • Fully proficient with Fidelio;
  • Service & guest focused;
  • Able to work in a team;
  • Display strong leadership skills;
  • Organized, enthusiastic and flexible.
 

 Applicants ONLY can send an e-mail and CV to Samantha van Oudenhoven, Human Resources Manager, samantha.van.oudenhoven@swissotel.com or for questions please contact 020-522 3399.

Bedrijfscontactgegevens

  • Hotel vacatures van: Swissôtel Amsterdam
  • Contact persoon / afdeling: Wencke Bolsius
  • Adres: Damrak 96
    1012 LP Amsterdam, Noord-Holland
  • Telefoonnummer: 020-522 3000
  • Website: http://www.swissotel.com/amsterdam
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