Hotel Vacature: Receptionist(e) Front Office

Front Office Manager


  • Hotel vacatures van: Hilton Amsterdam
  • Standplaats: Apollolaan 138, 1077 BG Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 187
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 9369
  • Geplaatst op: 16-10-2019

Algemene informatie

Join the classic and iconic Hilton Amsterdam!

Hilton Amsterdam is a renowned property with 271 hotel rooms, 21 banquet rooms, authentic Italian restaurant and a nautical style bar at a unique location. Famous for John Lennon and Yoko Ono's 1969 ‘bed-in for peace' and Hilton's first hotel in the Netherlands. The iconic hotel is built on the baseline of Plan Zuid, a district designed by prominent architect Berlage, which highlights the Amsterdam School of architecture and contains boutiques, designer shops and couture houses.
With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high quality product on a daily basis. Together with our historical background it makes us ‘alive with originality’!

Job description

As Front Office Manager, you will oversee the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Oversee the entire Front Office operation to maintain high standards;
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement;
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme;
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;
  • Set departmental objectives, work schedules, budgets, policies, and procedures- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork;
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices;
  • Maintain good communication and working relationships with all hotel departments;
  • Monitor staffing levels to meet cover business demands;
  • Conduct monthly communication meetings and produce minutes;
  • Manage staff performance issues in compliance with company policies and procedures;
  • Recruit, manage, train and develop the Front Office team;
  • Comply with hotel security, fire regulations and all health and safety legislation;
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems;
  • Assist with other departments, if necessary.
Required skills and competences

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • A degree or diploma in Hotel Management or equivalent;
  • A minimum of 3 years of Front Office supervisory / managing experience in a 4 or 5 star hotel;
  • Fluent in English and preferably in Dutch;
  • High level of IT proficiency;
  • High level of commercial awareness and sales capabilities;
  • Experience of managing people and developing people;
  • Previous experience of managing a department and Profit and Loss account;
  • Excellent leadership, interpersonal and communication skills;
  • Accountable and resilient;
  • Commitment to delivering a high level of customer service;
  • Ability to work under pressure;
  • Excellent grooming standards;
  • Flexibility to respond to a variety of work situations;
  • Ability to work on your own and as part of a team.
What can you expect from us?

Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:
  • Intensive training period and a personal development program;
  • Internal transfer and promotion possibilities;
  • Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program;
  • Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels;
  • Travel allowance;
  • Participation in sport events like Dam to Dam, beach volleyball and soccer competitions;
  • Annual team outings, staff party and quarterly team member forums;
  • Young and vibrant team that has a work hard/play hard attitude to life and who enjoy having fun at work as well.
Have we sparked your interest? Don’t hesitate, apply now and become part of the Hilton family!


  • Hotel vacatures van: Hilton Amsterdam
  • Contact persoon / afdeling: Mira Oudt
  • Adres: Apollolaan 138
    1077 BG Amsterdam, Noord-Holland
  • Telefoonnummer: +31 20 7106047
  • Website:
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