Hotel Vacature: Receptionist(e) Front Office

Front Office Associate Fulltime

Samenvatting

  • Hotel vacatures van: The Hague Marriott Hotel
  • Standplaats: Johan de Wittlaan 30, 2517 JR Den Haag, Zuid-Holland
  • Totaal aantal medewerkers: 81
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 12677
  • Geplaatst op: 30-01-2019

Algemene informatie

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. When necessary will be able to work in the F&B Department.

The ideal candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment.

The minimum qualifications for this position are:
• Minimum of two years front desk experience in a hotel property of similar size and quality
• Experienced in working with Opera & Marsha
• Fluent in Dutch and English. Any additional language is a pre
• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Ability to work a varied schedule that may include evenings, nights, and weekends


 

Bedrijfscontactgegevens

  • Hotel vacatures van: The Hague Marriott Hotel
  • Contact persoon / afdeling: HR Algemeen
  • Adres: Johan de Wittlaan 30
    2517 JR Den Haag, Zuid-Holland
  • Telefoonnummer: 070 - 352 53 55
  • Website: http://www.thehaguemarriott.com
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