Front Office (Management) Trainee

Algemene informatie

Hyatt Place Amsterdam Airport is looking for a Front Office Trainee

As Front Office Trainee you are part of the Front Office Team with international, driven and fun colleagues who care for each other.

You will be working together with our Front Office Hosts, Front Office Teamleaders, Assistant Front Office Manager and Rooms Manager.

Hyatt Place Amsterdam Airport is a welcoming place, where guests find uncomplicated experiences in a casual atmosphere. Our hotel has 330 rooms, 6 spacious meeting places and an inviting restaurant. We welcome guests from all over the world, whether for business, group travel or leisure.
 
We care about you so you can be at your best

• In this role, you will join an international team of awesome colleagues. You will become part of the Hyatt Family, an International company across 67 countries with global growing opportunities.
• We offer a wide variety of online courses and classroom trainings allowing you to work on your professional and personal development.
• We care about your career opportunities and will come up with a personal development plan to prepare you for your future career. Many of our trainees have been offered positions within Hyatt after their internship!
• Furthermore, you are eligible for discounted room rates as of day 1.
• We offer a trainee allowance of 500 Euro gross per month.
• We offer collective discounts for insurances with various companies, free parking and meals per worked day.
• Our Wellbeing Team is excited to facilitate activities and provide information to improve your mental and physical health.
• We provide time during your internship to work on your thesis, with the option to do this from home with agreement of your manager.

 
Responsibilities
As Front Office Trainee you will:

• Welcome guests;
• Take care of a fluent and quick check in/out of all guests;
• You take care of internal as well as external phone calls and e-mails;
• You anticipate on the needs of guests and take action;
• Provide guests with all information they need;
• You bring your unique personality to our team of dedicated Front Office Hosts.
• You increase guest satisfaction scores by creating connections with our guests;
• You take ownership in providing a memorable experience – from checking-in through to checking-out;
• You take ownership of handling guest complaints and requests in a timely manner.
• Depending on your interests, we can adjust your personal development plan and give more responsibilities accordingly.

 
Qualifications

• You are fluent in English;
• You are enrolled in a relevant HBO/Bachelors program and will receive an internship contract from your school.
• You have a European passport.
• You are representative, passionate and feel comfortable with providing a unique and excellent service;
• You are alert, flexible and proactive;
• You are a real team player;
• You are eager to learn and develop;
• You have good social and communicative skills;
• You are looking for a full-time internship;
• You are flexible working different shifts;
• You are passionate about hospitality;
• You have an enthusiastic and caring attitude.

 
We are looking forward to meeting you if you are interested!
 

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