Hotel Vacature: Receptionist(e) Front Office

Front office Teamleader

Samenvatting

  • Hotel vacatures van: Hyatt Place Amsterdam Airport
  • Standplaats: Rijnlanderweg 800, 2132 NN Hoofddorp, Noord-Holland
  • Totaal aantal medewerkers: 75
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 37929
  • Geplaatst op: 10-11-2021

Algemene informatie

Hyatt Place Amsterdam Airport is looking for a Teamleader Front Office!

Long story short, you are that “go-for-it” person who presents inspiring and motivating leadership skills that drive your team to exceed expectations. As Teamleader Front Office you supervise approximately 15 Front Office Hosts and report directly to the Assistant Front Office Manager.

We care about you so you can be at your best!
  • In this role you will join an international team of awesome colleagues. You will become part of the Hyatt Family, an international company across more than 60 countries with global growing opportunities.
  • Hyatt offers a wide variety of online courses and class room trainings, therefore you have great opportunities for developing yourself and growing.
  • Furthermore you are eligible for discounted room rates as of day 1 and up to 12 complimentary room nights after one year of service.
  • We offer a competitive salary according to the Dutch Labor Agreement of Hospitality (Horeca CAO), 8% vacation allowance, travel allowance & free parking.
Responsibilities
  • You lead by example by creating connections with guests and leading the team’s success by increasing guest satisfaction scores.
  • You coach the team by giving constructive feedback and personalized on the job trainings.
  • You ensure the team achieves their goals.
  • You drive the team in taking ownership in complaint handling and assist where necessary.
  • You inspire your team to create memorable experiences for our guests.
  • As Teamleader you are responsible for internal communication such as briefings and ensuring all team members are up to date regarding any changes, promotions etc.
Qualifications
  • Experienced in a customer-oriented job
  • Eligible to work in the Netherlands (EU passport or Dutch work permit)
  • Fluent English
  • Flexible in working different shifts, including some night shifts
  • Open minded, responsible and positive attitude
  • Strong communication skills
  • Ability to drive change
  • Love working in a fast paced and energetic environment
 
Preferred Qualification
  • Leadership /  coaching experience
  • Familiar with OPERA and Micros
  • SVH Certificate
  • BHV
 
We are looking forward to meeting you if you are interested!

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