Hotel Vacature: Receptionist(e) Front Office

Executive Lounge Host(ess)

Samenvatting

  • Hotel vacatures van: Hilton Rotterdam
  • Standplaats: Weena 10, 3012 CM ROTTERDAM, Zuid-Holland
  • Totaal aantal medewerkers: 101
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 3285
  • Geplaatst op: 04-11-2021

Algemene informatie

Are you always able to comfort executive guests throughout their stay at the hotel and do you respond efficiently towards their enquiries? Do you enjoy giving guests advise and information about benefits of the hotel? Then we would like to welcome you to the Hilton Rotterdam team as a Executive Lounge Host(ess)! 

 
What makes working at Hilton different?

Currently, Hilton is listed #7 of Best Workplaces in the Netherlands 2021. We know that when we invest in our Team Members, our guests and communities benefit. It is why we are committed to provide industry-leading benefits that empower Team Members to be the best version of themselves, in and outside of work. Hilton Rotterdam cares about creating meaningful personal and professional growth opportunities for all. We encourage our Team Members to find their passion and to create their own journey throughout careers that suits them.

 

What will I be doing?

As Executive Lounge Hostess, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. An Executive Lounge Hostess contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
  • Process accurately check-ins and check-out
  • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
  • Stay current with all hotel services as well as VIP requests and special events
  • Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Comply with Hotel security, fire regulations and all health and safety legislation
  • Execute tasks as instructed by the Front Office Manager or Front Office supervisors.
  • Serve your role and Team in an environmentally-conscience manner


What are we looking for?

Executive Lounge Hostesses serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Previous Front Office experience in the hotel, leisure or retail sector
  • Calm, efficient and organised
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Speak/write/read Dutch & English fluently

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in Executive Lounge in a hotel environment
  • Multi-lingual

Bedrijfscontactgegevens

  • Hotel vacatures van: Hilton Rotterdam
  • Contact persoon / afdeling: Anneloes van Geenen
  • Adres: Weena 10
    3012 CM ROTTERDAM, Zuid-Holland
  • Telefoonnummer: 010-7108047
  • Website: http://www.hilton.com
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