Hotel vacature: Receptionist(e) Front Office

Stage Duty Management per december 2016

Hotel vacature van: Hilton Rotterdam
Locatie: 3012 CM ROTTERDAM, Zuid-Holland
Type horeca bedrijf: Hotel
Dienstverband: Stage
Referentie nr.: 9950
Geplaatst op: 10-10-2016

Algemene informatie

The Hilton Rotterdam is located within walking distance of Rotterdam’s major conference locations, central rail way station and shopping areas. Our facilities include Roots that offers a place to lunch, dine and relax.


Hilton Hotels & Resorts is one of the most recognized names in the industry. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travellers, we shape experiences in which every Guest feels cared for, valued, and respected.


If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member at Hilton Rotterdam. Because at Hilton Hotels & Resorts we promise an exceptional Guest experience every time.


As Duty Management Trainee, you report the Front Desk Supervisor. You will be responsible for performing the following tasks to the highest standards:


  • Be familiar with the daily activities in the hotel
  • Take part in training courses and e-learnings actively and put obtained knowledge into practice
  • Be hospitable and have a 5* star proactive service attitude at all times
  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Attend the daily shift handover in order to obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events
  • Know the emergency equipment, emergency phones, emergency alarms and procedures in the hotel and know what to do in case of emergency
  • Check three rooms daily and report findings to the Housekeeping department
  • Carry out the daily Fire, Life & Safety tour through the hotel and register findings in the Duty rapport
  • Be familiar with the departmental and hotel targets regarding guest satisfaction (SALT), Hhonors loyalty program and Rooms Revenue and use these as a focus for your work on a daily basis.
  • Actively participate in the department up-sell incentive programme in order to reach the departmental up-sell targets
  • Manage, record, and resolve promptly all Guest complaints
  • After closing hour of the housekeeping department coordinate housekeeping requests.
  • Fill out Duty report and journey log with findings and action taken
  • Independently work with OnQ Property Management System, Vision Key Card System, Outlook email (if applicable) and SmartCube Client Minibar System
  • Cooperate with Team Members from all departments and when necessary assist the departments with their daily tasks.Have knowledge of the duties in the Front Office, Executive Lounge and the tasks of the porters and be able to work there independently following Hilton Brand Service Standard and take over shifts if necessary
  • Meet and greet VIP guest and major corporate clients upon arrival
  • Checking VIP roomsCoordinate the services and special facilities provided to long-stay Guests
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve resultsHandle, record and follow through with management issues or emergencies that arise


To successfully fulfil this role, you should maintain the following attitude, behaviour, skills, and values:

  • Excellent interpersonal and communication skills
  • Accountable and flexible
  • Pay attention to details
  • Ability to work under pressure
  • Ability to work on your own and in teams
  • Willingness to develop team members and yourself
  • Speak/write/read Dutch & English fluently
  • Currently undertaking a study in the field of Hospitality
  • Minimum length of internship: 6 months

Overige informatie

You can apply via:


Bedrijfscontact gegevens

Bedrijf: Hilton Rotterdam
Contact persoon/ afdeling: Leonie Ketting
Adres: Weena 10
3012 CM ROTTERDAM, Zuid-Holland
Telefoon: 010-7108047

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t.a.v. Leonie Ketting
Weena 10, 3012 CM ROTTERDAM, Zuid-Holland

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Telefoon: 010-7108047