Hotel Vacature: Reserveringen

Reservations Agent Dutch


  • Hotel vacatures van: Pestana Amsterdam Riverside
  • Standplaats: Amsteldijk 67, 1074 HZ Amsterdam , Noord-Holland
  • Totaal aantal medewerkers: 70
  • Dienstverband: Fulltime baan
  • Functie categorie: Reserveringen
  • Referentie nr: 23293
  • Geplaatst op: 08-10-2019

Algemene informatie

Worked as a Front Office Agent and ready for a new challenge? Apply now! Start date 02-01-2020!

You are a colleague who knows how to deal with busy challenging days. Stress, what is that?

You have hospitality running through your veins and would like to share this passion.

You do not run away from challenges. You are a fan of bottom-up ideas, and ensure that the right ideas are worked out and implemented.


Pestana Group is the largest Portuguese tourism and leisure group. Its hotel chain Pestana Hotels and Resorts has 95+ hotels with over 10,700 rooms. Since 2003 Pestana Group manages the Pousadas de Portugal.

Rising above the hippest part of town, De Pijp, Pestana Amsterdam Riverside is a 5-star hotel in the heart of Amsterdam. Located in the former Town Hall and Archive of the Amstel Community, it is a true National Monument.

With 154 rooms & suites, a Spa, including an indoor swimming pool and sauna, a gym, 10 meeting rooms, and restaurant ARC. run by the famous Chef Peter Lute, this hotel is your new luxury home in Amsterdam. 

Worked as a Front Office Agent and ready for a new challenge? Apply now!​ Start date 02-01-2020!

The role

If you are not familiar with the role already, please find below a summary of the main responsibilities of the Reservations Agent role:
  • Ensures a rigorous administative follow-up of the reservations in order to help the reception team in the check-in operations
  • Transforms an inquiry into a proposal for a reservation at the earliest opportunity occurs
  • Presents and proposes to the guest the group and/or brand's loyalty program ; adapts his/her arguments according to the guest
  • Deals with eventual objections through an appropriate and constructive argument ; communicates to his/her manager those who he/she can't solve
  • Takes the reservations in accordance to the items "Resa Vision" of Pestana Hotel Group
  • Captures reservations with precision and rigor
  • Ensures the communication of information to the interlocutors concerned
  • Performs the confirmation of the reservation
  • Handle reservations via e-mail and phone
  • Vocational diploma or a degree in Hospitality - or in Sales
  • 1 or 2 years of experience in a profession of welcoming and/or phone contact desirable
  • Accessible for beginners with on-job training
  • Good knowledge of reservation and distribution tools
  • Good knowledge of hospitality
  • Domain in office tools and internet
  • You have great language and communication skills in English and in Dutch, another language is a plus

Worked as a Front Office Agent and ready for a new challenge? Apply now!​​ Start date 02-01-2020!

What do we offer
Hi new colleague?
Nice to meet you. My name is Danny, HR Business Partner for the Pestana Amsterdam Riverside. A beautiful hotel where we are looking for passionate colleagues. Because we have a small team, there is a lot of freedom – this comes with responsibility. We offer competative salary; Staff, friends and family rates in all Pestana Hotels world wide!! Guest Experience stay-over in our hotel after probation month! Working in the largest Portuguese Hotel Group!

Congratulations, you have reached the end of this vacancy!

Does this mean that you are still enthusiastic? And do you see yourself in our team? Then I invite you to be creative and share your motivation.
In order for us to comply with the legislation in force, we invite you to register your application in our site.
Good luck!
Danny Dingjan
HR Business Partner/Management Assistant

Thank you very much for your interest in being part of the Pestana Hotel Group team.
The data received will be kept by Pestana Hotel Group, which will be used only for recruitment purposes for a period of 5 years.
You may, at any time and for free, exercise your rights of access, rectification or deletion of data, opposition, limitation and portability of your data, by contacting the Data Protection Officer of Pestana Hotel Group via email, or by Registered Letter to Rua Jau nº 54, 1300 – 314 LISBOA.
In the event of a breach of data and to the extent that such breach is liable to pose a high risk to the rights and freedoms of the holder, you can always submit a complaint to National Committee of Data Protection



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