Hotel Vacature: Sales en marketing, banquet sales

Groups, Conference & Events Supervisor


  • Hotel vacatures van: Waldorf Astoria Amsterdam
  • Standplaats: Herengracht 542-556, 1017 CG Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 162
  • Dienstverband: Fulltime baan
  • Functie categorie: Sales en marketing, banquet sales
  • Referentie nr: 42927
  • Geplaatst op: 14-10-2022

Algemene informatie

As a G,C&E Supervisor for the Waldorf Astoria Amsterdam you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Waldorf Astoria True Service Standards.
To provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring that the team is  responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
Supports team members on a daily basis with any queries and issues that may arise, engages with them to ensure well-being and satisfaction. Has the responsibility to assist the management to drive and deliver positive results. 
Essential functions
Responsible for managing the GC&E Department to its fullest potential ensuring that it meets both current and future needs of the business, structure and quality. To manage the client/customer relationship, converting customer enquiries into confirmed sales and to develop future and repeat business, contributing to the profitability of the hotel. 

Sales Focus

  • Proactively identifies new opportunities to drive repeat/new business from customers
  • Strive to convert business
  • Identifying where colleagues / management can add value to process and involving them as appropriate
  • Conduct client showrounds and attend client dinners and appointments as required (also after office hours)
  • Develop business relationships and a high standard of communication with all sources of business and between the hotel and all worldwide sales offices
  • Actively seize sales opportunities and be able to quantify the business which we handle
  • Manage and support proactive selling activities such as Bring Back Old Business, key prospects, Sales Blitz Days, Global weeks of sales, etc 

Customer Focus

  • To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
  • Versatile and positive in developing and managing customer relationships with a high standard of communication
  • Setting the right expectations and making sure that the expectations of the clients are met
  • Taking responsibility and using initiative to resolve issues challenges
  • Be flexible, responding quickly and positively to changing requirements 

Commercial Focus

  • Devising and adapting the GC&E Sales strategy through the analysis of information and data, to maximise opportunity.
  • Accountability for achieving GC&E revenue targets through a deep understanding of the product and by increasing conversion
  • Evaluate each group enquiry against the potential displacement of revenue using appropriate systems, tools and demand calendars
  • Adhere to the group selling strategy and demand calendar laid down by the GC&E Manager / Commercial Director 


  • Ensure continued high quality of internal communication to operational departments through Banquet Event Orders.
  • To comply with all systems, procedures and GC&E best practice by Hilton Worldwide.
  • Ensure that all activities are in compliance with national laws and regulations, and Hilton World wide’s operating policies, processes and systems.


  • Create a dynamic department where people continuously develop others and themselves.
  • Adjust procedures where necessary and ensure correct follow through.
  • Be able and willing to assist other GC&E team members to provide cover during holidays or other periods as required
  • Mentoring and coaching the team when needed

General other responsibilities

  • To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up
  • Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example
  • Maintain excellent team spirit by supporting and encouraging all Team members
  • Attend all relevant training and development activities as required
  • Attend mandatory daily briefings and departmental meetings, etc.
  • Complete other duties as assigned by manager.
  • Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards.
  • Participates in developing new programs and ideas to improve True Waldorf Service, guest satisfaction and revenue sources. 

Supportive function
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to work under pressure and deal with stressful situations during busy periods.
  • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
  • Any additional language(s) is (are) beneficial.
  • Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards.
  • Gains and maintains a broad cultural awareness.
  • A broad knowledge of the city of Amsterdam, in order to provide a spotless guest experience.
  • Maintain good communication and working relationships with all hotel departments. 

Basic requirements

  • Relevant Conference and Events background
  • Commercial management
  • Team management experienceSkills:
  • Communication
  • Adaptability
  • Customer Focus
  • Teamwork
  • Coaching
  • Change management
  • Quality
  • Productivity
  • Resilience
  • Competitive
  • Selling

Personal Attributes

  • Pro-activity, assertiveness, and sense of urgency in driving to reach goals.
  • A well balanced and extroverted person, an effective communicator who is driven by accomplishment
  • Works at a faster-than-average pace, producing results in accordance with procedures and by ‘the book’
  • Typically makes and follows a plan to keep track of things and follows up to ensure completion.
  • Adapt at conveying the complexities of our products or services in easy-to-understand terms, communicating clearly and effectively with a variety of styles.
  • Working at a faster-than-average pace, is attentive to details and both quick and accurate in handling them.
  • The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.
  • The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework. 


  • Hotel vacatures van: Waldorf Astoria Amsterdam
  • Contact persoon / afdeling: Wendy Vesters
  • Adres: Herengracht 542-556
    1017 CG Amsterdam, Noord-Holland
  • Telefoonnummer: 020 7184633
  • Website:
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