Hotel Vacature: Receptionist(e) Front Office

Guest Service Supervisor

Samenvatting

Hotel vacatures van: Hilton Amsterdam Airport Schiphol
Standplaats: Schiphol Boulevard 701, 1118 BN Luchthaven Schiphol, Noord-Holland
Totaal aantal medewerkers: 127
Dienstverband: Fulltime baan
Functie categorie: Receptionist(e) Front Office
Referentie nr: 22566
Geplaatst op: 21-07-2024

Algemene informatie

A Guest Service Supervisor with Hilton Amsterdam Airport Schiphol supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Guest Service Supervisor, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Guest Service Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

We do not sell no and treat every request in a positive and efficient manner
Supervise accurate and efficient Reception operations including check in/out procedures
Support Team Members in handling Guest requests and enquires to ensure a positive outcome
Maintain a good relationship and communication style with colleagues
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Carry out shift handovers and brief team members as required
Follow Hilton’s brand standards

What are we looking for?

Guest Service Supervisors serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous experience in 4-5 star hotel environment and in the Front Office
Flexibility and adaptability to work every shift (morning, evening, night)
Previous supervisory experience in same role
Positive attitude and strong communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own or as part of a team
Competent level of IT proficiency
Fluent in English verbal and writing; Dutch is an advantage
In the possession of a valid residence and working permit for the Netherlands

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide, which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.